New CEO, New Normal, and High Demand for Online Giving – How GoFundMe is Mastering All While Staying True to its Mission

At GoFundMe, 2020 started with the celebration of a new chapter, a ten-year milestone, and the welcoming of new CEO Tim Cadogan. When the coronavirus pandemic began to spread globally, Cadogan, then in his first week as CEO, acted decisively to safeguard employees by implementing work from home and galvanized the team to quickly innovate to support the GoFundMe community in its mission of inspiring hope and changing lives through giving. In this wide-ranging discussion, Cadogan and TCV General Partner Woody Marshall, a GoFundMe board member, discuss:

  • How GoFundMe’s global community has responded to the coronavirus pandemic and how the company has adapted to meet the surge of activity
  • How GoFundMe seeks to create a seamless fundraising experience by balancing efficiency and safety
  • How to learn a global business from top to bottom, build relationships, and earn trust – remotely – in a short period of time
  • Essential qualities of culture for mission-driven companies
  • The importance of honest and open communication within a company, with a board, and with a community

For all this and much more, settle back and press play.

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The views and opinions expressed are those of the authors and do not necessarily reflect those of TCMI, Inc. or its affiliates (“TCV”). TCV has not verified the accuracy of any statements by the authors and disclaims any responsibility therefor. This interview and blog post is not an offer to sell or the solicitation of an offer to purchase an interest in any private fund managed or sponsored by TCV or any of the securities of any company discussed. The TCV portfolio companies identified, if any, are not necessarily representative of all TCV investments, and no assumption should be made that the investments identified were or will be profitable. For a complete list of TCV investments, please visit www.tcv.com/all-companies/. For additional important disclaimers regarding this interview and blog post, please see “Informational Purposes Only” in the Terms of Use for TCV’s website, available at http://www.tcv.com/terms-of-use/.